tasen Casino & Sportsbook Data Care
This page describes what we collect when you use tasen and how we keep that data protected. We take your privacy seriously and are transparent about every piece of information we ask for and how we use it.
When you register an account on tasen, we collect your name, date of birth, phone number, email address, and payment details. We use this information to verify your identity, comply with anti-money-laundering regulations, process your deposits and withdrawals, and communicate with you about your account. We never sell your data to third parties, and we only share it with payment processors and compliance partners where necessary to operate the platform.
Our servers may sit outside your jurisdiction, but we apply the same data protection standards regardless of where your data is stored. We use industry-standard encryption to protect your information in transit and at rest. This policy explains our practices in detail and your rights regarding your data.
What Data We Collect on tasen
We collect different types of data depending on how you use tasen. When you register, we ask for your full name, date of birth, phone number, email address, and residential address. We use this information to verify your identity and comply with local regulations in your jurisdiction.
When you deposit funds, we collect payment method details—your bank account number, card number, or digital wallet identifier. We do not store full card numbers; instead, we tokenize them so we can process future transactions without storing sensitive data directly. Payment processors like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet handle the actual payment processing, and we receive only a confirmation that the transaction succeeded.
When you use tasen, we collect information about your activity: which games you play, which markets you bet on, your bet amounts, and your wins and losses. We use this data to calculate your tier status, determine your weekly cashback, and detect fraud or abuse. We also collect technical data: your IP address, browser type, device type, and operating system. This helps us troubleshoot technical issues and prevent unauthorized access.
How We Use Your Data
We use your data for several purposes. First, we verify your identity to comply with anti-money-laundering and know-your-customer (KYC) regulations. This protects both you and tasen from fraud and financial crime. Second, we process your deposits and withdrawals using your payment method details. Third, we calculate your account tier, determine your weekly cashback eligibility, and track your referral rewards.
We also use your data to detect fraud, money laundering, and abuse of our platform. We monitor for suspicious patterns—such as rapid account creation, unusual betting patterns, or attempts to exploit bonuses—and investigate accounts that trigger our alerts. If we detect fraud, we may suspend your account and report the activity to relevant authorities.
Finally, we use your data to communicate with you about your account, promotions, and platform updates. We send emails about your tier status, weekly cashback, and new promotions. You can opt out of promotional emails in your account settings, but we will continue to send transactional emails (such as deposit confirmations and withdrawal notifications) regardless.
Third-Party Processors and Data Sharing
We share your data with third-party processors only where necessary to operate tasen. Our payment processors—mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment—receive your payment method details to process deposits and withdrawals. These processors are bound by their own privacy policies and data protection agreements.
We also share data with our compliance and anti-fraud partners. These partners help us verify your identity, detect money laundering, and prevent abuse of our platform. They are contractually bound to protect your data and use it only for the purposes we specify.
We may also share your data with law enforcement or regulatory authorities if required by law. For example, if we receive a court order or a request from a financial regulator, we will disclose your data as required. We will notify you of such requests unless we are legally prohibited from doing so.
On tasen, your data is encrypted, your privacy is protected, and your information is never sold to third parties.
Your Rights and Data Protection on tasen
You have the right to access, correct, and delete your personal data. You can view your data in your account settings on tasen. If you want to correct inaccurate information, contact our support team via in-app chat or email. We will update your data within 7 business days.
You also have the right to request deletion of your data. If you close your account and request data deletion, we will delete your personal information within 30 days, except where we are required to retain it for legal or compliance reasons. For example, we may retain your data for up to 7 years to comply with anti-money-laundering regulations.
We use industry-standard encryption to protect your data in transit and at rest. Our servers are protected by firewalls, intrusion detection systems, and regular security audits. We limit access to your data to employees and contractors who need it to perform their jobs, and we require them to sign confidentiality agreements.
Cookies and Tracking Technologies
We use cookies to remember your login information, track your activity on tasen, and personalize your experience. Cookies are small files stored on your device that allow us to recognize you when you return to tasen. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them).
We also use analytics tools to understand how users interact with tasen. These tools collect data about which pages you visit, how long you spend on each page, and which features you use. This helps us improve tasen and identify technical issues. You can disable cookies in your browser settings, but this may limit your ability to use tasen.
Data Retention and Jurisdiction
We retain your data for as long as your account is active. After you close your account, we retain your data for up to 7 years to comply with anti-money-laundering and tax regulations. We may also retain data longer if required by law or if there is an outstanding dispute or investigation.
Our servers are located outside your jurisdiction, but we apply the same data protection standards regardless of where your data is stored. We comply with the data protection laws of the jurisdictions where we operate. If you have questions about where your data is stored or how it is protected, contact our support team.
Contact Us About Your Data
If you have questions about our privacy practices, want to access your data, or want to request deletion, contact our support team via in-app chat, email, or phone. We respond in English and local languages during standard business hours. We will respond to all data requests within 30 days.
If you believe we have violated your privacy rights, you may file a complaint with the data protection authority in your jurisdiction. We are committed to resolving privacy concerns and will cooperate with any investigation.
We may update this privacy policy from time to time. We will notify you of material changes via email and in-app notification at least 30 days before they take effect. Your continued use of tasen after the effective date constitutes acceptance of the updated policy.